Frequently Asked Questions

Why does one central location process payments?

The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This was not a state or local decision, but rather a federal decision.

Who generates the billing statements?

Bank One mails the billing statements generated from data on Support Enforcement Tracking System (SETS).

How often will I receive billing statements?

Monthly

Do I need to submit separate checks if I receive multiple billing statements?

You may issue one check and include the billing statements with the payment. Please note that statements are for employees on the same pay cycle. Each employer has a third party number (TPN). It is possible that one employer will have more than one TPN number. This is normal and results in multiple listings and bills.

What should I do if the listing does not include all of our employees?

Please contact the county that sent the original withholding order so that they can make corrections to ensure the billing statements are accurate. If the withholding is from Butler County, please contact a customer service representative at (513) 887-3362. The lack of employee information on the billing statement does not mean that you are no longer responsible for withholding wages for the employee’s pay.