Contact Us
130 High Street, Hamilton, Ohio 45011
(513) 887-3066
Office hours and Customer Care 8:00 a.m.–5:00 p.m.
24-hour emergency service line (513) 887-3066, Option 1
After Hours Service Reconnection, Option 4
Find answers to common questions and valuable resources in our Billing & Account FAQs or Water Quality FAQs.
Phone: (513) 887-3066 or Middletown toll-free line (513) 424-5351
Boil Advisories, Option 2
Billing and Account Information, Option 2
Make a Payment, Option 3
Solid Waste District (513) 887-3653
Industrial Services (513) 887-5573
Engineering (513) 887-3066, Option 4 (during normal business hours)
Current BCWS customers: Please include your account number in the comments.
Email is monitored Monday – Friday, 8:00 a.m. – 5:00 p.m.
To report an emergency, please call 513-887-3066. E-mail is not monitored after normal business hours or on week-ends or holidays.